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Chat
Manuel,Our virtual assistant is available 24/7 guiding you to carry out procedures such as:
✔ Generate a duplicate of your invoice.
✔ Schedule your periodic review.
✔ Pay your bill by PSE.
✔ Check the status of your account.
✔ Request additional services.
✔ Emergency report.
Add it to your WhatsApp contacts 321 929 5535
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Virtual office
Register in our virtual office and from your home or business on any device you can:
✔ Generate your account statements.
✔ Request services, submit requests, complaints and claims.
✔ Schedule your periodic review.
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Attention line
We are just one call away to answer your questions and also:
✔ Schedule your periodic review.
✔ Request installation of gas service for the first time.
✔ Consult the construction process of the installation.
✔ Request the arrangement of your installation.
Call our hotline from Monday to Friday from 7 a.m. a 4 p.m. 608-6819080
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Emergency line
We are available 24 hours - 7 days a week to attend to any emergency, damage, meter theft report, boxes and other elements.
Contact: free line 164 or fixed line 608-6819077
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App
From the mobile application and in a single step, you can:
✔ Generate the duplicate of your invoice.
✔ Make the payment of your invoice.
✔ Generate your account statements.
✔ Request services, submit petitions, complaints and claims.
✔ Report leaks, damage or emergencies.
✔ Schedule your periodic review.
Download it on the App Store and Google Play
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Face-to-face attention
We love that you visit us in our face-to-face service centers where you can carry out procedures such as:
✔ Finance your service.
✔ Join the service for the first time.
✔ Make payment agreement to suit you.
Check the offices and opening hours of the different municipalities ¡Here!
