Mechanisms for citizen attention:

• Our service centers and reception points
• Contact Us: Customer Service Line: (+57 608) 6819080
• Email Address: correspondenciallanogas@grupodellano.com
• Correspondence address: Call 34a N° 34-29 Tower 1 - Barzal. Villavicencio, Meta
• Requests, petitions, complaints, claims and denunciations
• Address of main office: Call 34a N° 34-29 Tower 2 - Barzal. Villavicencio, Meta
• Our locations and hours of operation
• Judicial Notifications: correspondenciallanogas@grupodellano.com

Important This email is only for the processing of requests from judicial, administrative and control authorities.

• Information security policies

Information of interest:

• Get to know our job openings
• Frequently Asked Questions
• Glossary or key concepts
• Last News
• Our calendar of activities
• We have additional information for you

Organizational Structure and Human Talent:

• Mission and Vision
• Organization chart

CREG Resolution 123 of 2013 -Commercialization:

• CREG Resolution 123 of 2013

Compliance with CREG Resolution 080 of 2019:

Services Information:

• Our services
• Rates
• Financing
• Financing Rates

Procedures associated with the provision of the service:

• Procedure Third party access to the network
• Change of supplier
• Linkage to natural gas Unregulated customers
• Construction companies
• Installation Firms
• After Sales Services and Periodic Reviews
• Linkage to natural gas for regulated customers
• Requests, petitions, complaints, claims and appeals

Information of interest to users:

• Duties and rights of users
• Uniform Conditions Contract
• Communication Channels

Letter of Adherence to Resolution CREG 080 of 2019:

• Adhesion Letter

Habeas Data:

• Habeas Data